Learn

Discover how to get the most out of Winner’s Edge.

FAQs

Join Winner's Edge
How do I become a Winner’s Edge member?

It just takes a few minutes to become a Winner’s Edge member! You can enroll at Camrose Resort Casino and Century Mile Racetrack and Casino in one of two ways:

Option 1 - At the Winner’s Edge kiosk:

  1. Click the Join Now button and accept the program’s terms and conditions
  2. Scan your Alberta Operator’s License or Alberta Identification Card
  3. Create a unique PIN for your Winner’s Edge card
  4. You’ll be asked to visit Guest Services. At Guest Services, a representative will ask to see your ID and will provide you with your new member card, and just like that, you will officially become a Winner’s Edge member!

Option 2 - At Guest Services:

Once you arrive at Guest Services you’ll be asked to do the following:

  1. Show your ID
  2. Accept the program’s terms and conditions and create your PIN
  3. A Guest Services representative will enter your information into the system and provide you with your new member card, and as quick as that, you’ll become our newest Winner’s Edge member!
What kinds of ID can I use when I enroll for Winner’s Edge?

Acceptable forms of valid Government issued photo ID are as follows:

  • Alberta Operator’s Licence
  • Out-of-province Operator’s Licence with a photo
  • Alberta Identification Card (non-driver’s photo identification available through private registry offices)
  • Passport
  • Armed Forces Identification Card
  • Certificate of Indian Status Card
  • Permanent Resident Card
  • Canadian Citizenship Card issued prior to February 1, 2012
  • Canadian Firearms License

NOTE: The Winner’s Edge kiosks only accept Alberta Operator’s Licences and Alberta Identification Cards. For all other IDs, please visit Guest Services.  

How old must I be to join/play?

As long as you’re over the legal gambling age in Alberta, which is 18 years old, you’re welcome to become a member of the Winner’s Edge program.

How can I use my Winner’s Edge card to earn points?

To begin a session, insert your card in the slot machine or electronic table game reader as shown. You will automatically accumulate points for every dollar wagered, plus bonus points on special promotions. Don’t forget to remove your card when you cash out or leave the machine.

You can also use your card to access the Winner’s Edge kiosk, or show it to your server when dining to receive a discount on select menu items.

 

Winner Edge

Where can I use my Winner’s Edge card?

Currently you can take advantage of all the perks of your Winner’s Edge member card at Camrose Resort Casino and Century Mile Racetrack and Casino. However, your card will be accepted at all Alberta casinos by the end of 2019. Learn more.

Can I share my Winner’s Edge card with my partner, family members or a friend?

Your Winner’s Edge card cannot be shared with your partner, friends and/or family members. The great news is that it’s so easy for them to become members themselves!  Everyone who is 18 or older with a valid ID can sign up for their own membership. Once enrolled, they can also enjoy the perks of Winner’s Edge. 

Is the program free?

Yes! Winner’s Edge is free to join.

Is the loyalty program for online casino players as well?

Winner’s Edge is available on physical slot machines and electronic table games at participating Alberta casinos. Check back at WinnersEdge.ca to learn about program updates and exciting developments.

My Account
How do I access my account information?

Simply visit the Winner’s Edge kiosk at the Camrose Resort Casino and Century Mile Racetrack and Casino to easily access your account information, including:

  • Personal Information: Includes your name, phone number, mailing address and email address.
  • Points Summary: Indicates how many points you’ve earned each month, how many points that expire that month, as well as your total points.
  • GameSense Tools: Access useful GameSense tools:
    My Activity – which provides win/loss statements.
    Budgeting Tools - designed to help you stay within your own personal budget by allowing you to set alerts which you will receive after you reach limits on money or time spent.
How do I unsubscribe from receiving Winner’s Edge mail?

Winner’s Edge mail and email updates are the best way to keep up to date on the fantastic offers available to you. However, unsubscribing is simple and can be done at any time by visiting Guest Services at the Camrose Resort Casino and Century Mile Racetrack and Casino, or by calling the Winner’s Edge Call Centre at 1-833-WIN-EDGE (1-833-946-3343). Please allow 30 days for your communication preferences to be updated.

I’ve lost my Winner’s Edge card. What should I do?

We’ll be happy to print a new card for you. Please visit Camrose Resort Casino and Century Mile Racetrack and Casino Guest Services, present your valid ID, and a representative will issue you a new card.

Did you know you can also access your Winner’s Edge account on a slot machine or electronic table game without your card? When at the slot machine, select the keypad icon as shown below. Next, type in your mobile phone number and PIN registered with your account and you’re ready to start collecting points! Just be sure to select the Card Out icon when you are finished your session.

faqs

Can I sign up and check my account online?

This spring, Winner’s Edge will be launching online enrollment, as well as an online portal for members to check their account balances, learn about special promotions, and more! Check back soon for more details.

Can I store my card at my favourite casino?

Since Winner’s Edge is a province-wide loyalty program, members cannot store their cards at any one casino. If you’d prefer, you can always log in to your account on a slot machine or electronic table game using our cardless login feature. Learn more about cardless login.

Pin
What is my PIN?

A PIN, or personal identification number, is a series of 4-digits that you use to verify the use of your card.

How do I create my PIN?

While you’re enrolling at the Winner’s Edge kiosk or Guest Services at Camrose Resort Casino and Century Mile Racetrack and Casino, we’ll verify your government-issued photo ID, then you’ll be asked to create your 4-digit PIN number.

What steps can I take to ensure my PIN is secure?

Please follow these guidelines to help ensure that your PIN is secure:

  • May contain the first or last 4 digits of your phone number
  • May contain the first or last 4 digits of your ID
  • Cannot contain any numbers in any sequence.
    o For example: 1234 or 4321
  • Cannot contain duplicate numbers in sequence.
    o For example: 7777 or 5555
  • Cannot contain numbers of your birthday in any sequence 
    o For example: If your birthday is 03/05/1962 – you can’t use 0305 or 0519

Finally, please always remember to keep your PIN private and not share with anyone
 

Why do I need a PIN?

Your PIN number is important for three reasons: 

  1. Redeeming points for free play: When you’re at a slot machine and want to redeem points for free play, you’ll need to insert your Winner’s Edge card and enter your PIN to verify your point redemption.
  2. Forgot your Winner’s Edge card? You can use your PIN to log in using the cardless feature along with the mobile phone number associated with your account on slot machines.
  3. Need to make any account changes? Use your PIN to make account changes while at Guest Services at the Camrose Resort Casino or through the Winner’s Edge Call Centre at 1-833-WIN-EDGE (1-833-946-3343.)
How do I update my PIN?

Updating your PIN is simple and can be done in one of two ways:

  1. Visit Guest Services at the Camrose Resort Casino or Century Mile Racetrack and Casino, and show your Winner’s Edge card along with your ID.
  2. Visit a Winner’s Edge kiosk at the Camrose Resort Casino or Century Mile Racetrack and Casino. Log in and select the RESET PIN button, then follow the prompts.
What can I use my PIN for?

Your PIN can be used for the following:

  1. Redeeming points for free play: When you’re at a slot machine or electronic table game and want to redeem points for free play, you’ll need to insert your Winner’s Edge card, then enter your PIN to verify your point redemption.
  2. Forgot your Winner’s Edge card? You can use your PIN to log in using the cardless feature along with the mobile phone number associated with your account on slot machines or electronic table games.
  3. Need to make any account changes? Use your PIN to make account changes while at Guest Services at the Camrose Resort Casino and Century Mile Racetrack and Casino, or through the Winner’s Edge Call Centre at 1-833-WIN-EDGE (1-833-946-3343.)
Earn Points
How do I earn points?

You’ll be awarded points with every dollar you spend on all slot machines and electronic table games. So, there are endless opportunities to earn points! You’ll also have opportunities to earn bonus points from special promotions throughout the year.

Please note that points cannot be earned while wagering with free play.

faqs

Can I collect points if I haven’t entered my PIN in a slot machine or electronic table game?

As long as you’re playing with your Winner’s Edge member card you will collect points, whether or not you have entered your PIN. PIN entry is only required if you want to redeem your points for free play or to redeem for extra contest ballots at the Winner’s Edge kiosk.

My points balance seems incorrect. What should I do?

We’re here to help! Please visit the Winner’s Edge kiosk to check your account balance. You can also contact the Winner’s Edge Call Centre at 1-833-WIN-EDGE (1-833-946-3343.)

I’ve earned points in my current play session, but they aren’t displayed in my account on the slot machine or electronic table game. What should I do?

The slot machine / electronic table game talks to the system every 15 minutes or upon card-out. To see your current point balance immediately, please card-out and card back in to the slot machine / electronic table game and check your balance using your PIN. If you are still not seeing your current points, please contact the Winner’s Edge Call Centre at 1-833-WIN-EDGE (1-833-946-3343).

Are there any games excluded from earning or redeeming my Winner’s Edge points?

Points cannot be earned or redeemed on any VLTs or table games.

How do I earn points on my favourite games?

Earning points on slots and electronic table games differs depending on the game. Here’s a breakdown:

  • Slot machines including video poker: The point ratio is $1 to 1,000 points. This means that for every $1,000 wagered, you earn 1,000 points worth $1 in free play.
  • Electronic Roulette machines: The point ratio is $1 to 2,000 points. This means that for every $2,000 wagered, you earn 1,000 points worth $1 in free play.
  • Replay and other Multi-Game ETGs: The point ratio is $1 to 3,000 points. This means that for every $3,000 wagered, you earn 1,000 points worth $1 in free play.
  • Electronic Baccarat and Blackjack: The point ratio is $1 to 5,000 points. This means that for every $5,000 wagered, you earn 1,000 points worth $1 in free play.  
  • Plus, you can earn even more bonus points through special promotions! Visit WinnersEdge.ca/Offers for all upcoming special promotions.
Do my keep my card in the whole time I play?

Yes. In order to earn points for play, you will need to keep your card in any time you are playing so we can reward you for your engagement in the program.

Do my points automatically get added to my card after I am done playing?

Yes, points are automatically added to your card as you play. The system talks to the slot machine and electronic table games once every fifteen minutes, meaning your points are updated four times per hour.

iView
What is the iView?

The iView is a display screen on the slot machine and electronic table game, either on the main screen or just below it. When you insert your card to earn points for play and special promotions, the iView will display information on your promotions and points, and it allows you to redeem your points for free play.

Faqs

Does the iView affect my play?

Not to worry! The iView has no effect on your play; it just displays your Winner’s Edge point balance, helps you to stay in the know about special offers, GameSense information and alerts, and redeem points for free play.

What happens to the iView when I insert my Winner’s Edge card into the slot machine or electronic table game?

Once you insert your Winner’s Edge card, you can:

  1. Earn points for play;
  2. View your account information (point balance);
  3. Finally, and most importantly, you can redeem your points for free play!
I prefer playing without the iView. Can I make it smaller?

As a member of Winner’s Edge you can choose to minimize the iView whenever you want (for example, while you play). You can also select the full screen mode at your convenience to make sure you don’t miss out on Winner’s Edge bonus games and more!

Redeem Point
What can I redeem my points for?

Winner’s Edge points can be redeemed for free play on all slot machines and electronic table games. You can also redeem your points at Winner’s Edge kiosks for extra ballots into member-exclusive contests - coming soon.

How do I redeem my points?

Redeeming our points is as easy as 1-2-3!

  1. Insert your Winner’s Edge card into a slot machine or electronic table game, then select the My Account icon;
  2. Enter your PIN number to display your points balance;
  3. Select an amount of points to convert into free play in one dollar increments, confirm your redemption amount and let the free play begin!

Please note that you may only redeem points at casinos where Winner’s Edge is available. Visit the My Casino page periodically to view which casinos have the program available.

What is the minimum number of points that I can redeem?

The minimum redemption amount is 1,000 points which is $1 in free play.

What is the value of my points?

The point ratio is $1 in free play for every 1,000 points earned.

What is the maximum amount of points I can redeem at one time?

The limit is 100,000 points per transfer, which is equal to $100 in free play.

What is the maximum amount of points that I can redeem in one day?

The maximum amount of points that you can redeem in one day is 1,000,000 points, which is equal to $1,000 in free play.

Can I receive cash for my points?

You can redeem your points directly at the slot machine or electronic table games for free play. However, you cannot redeem your points for cash or slot tickets. Any unused points will return to your point balance on your Winner’s Edge card. You may also choose to redeem your points at a Winner’s Edge kiosk for extra entries into member-exclusive contests! - coming soon!

When do my points expire?

Unused points in your account from regular play will expire 365 days from the day they were earned. Bonus points earned from special offers will have varied expiry dates.

To verify your point balance and expiration dates, visit a Winner’s Edge kiosk at the Camrose Resort Casino or Century Mile Racetrack and Casino. Simply insert your Winner’s Edge card, enter your PIN, and then select the My Account button. Coming soon - check out the exciting contests for Winner’s Edge members. They’re a great way to redeem unused points for extra contest entries!

Free Play
How do I get free play?

Free play is earned in the form of points. Every time you use your Winner’s Edge card for regular play, you will earn points towards free play. Plus, you can earn bonus points through Winner’s Edge special offers to earn even more points faster!

I know someone who received a Winner’s Edge special offer that I didn’t receive. Why?

One of the perks about the Winner’s Edge program is that as a member you receive personalized rewards, based on specific criteria, including your play. This is why someone you know may have received an offer that you did not.

Program Perks
How can I be sure I am getting all the special promotions?

Keep an eye out for special offers sent to your mailing address monthly. You can also access program offers on any Winner’s Edge kiosk, online at WinnersEdge.ca or at Guest Services at the Camrose Resort Casino, and Century Mile Racetrack and Casino. In the near future we will also send special promotion updates by email so you can stay up-to-date on the latest offers from Winner’s Edge.

Can I give my Winner’s Edge special offer to my partner, family members and/or friends?

All of the special offers you receive are non-transferable, but as long as your partner, family members and/or friends are 18 years and older, they can enroll in the Winner’s Edge program and enjoy all the perks. With so many exclusive offers available to members, it’s worth encouraging others to sign up!

Can I earn comps such as hotel stays and tickets to shows?

Winners Edge offers exciting monthly contests for once-in-a-lifetime trips, exciting prizes and cash giveaways, in addition to points for play and special promotions, and discounts on select menu items. However, Winner’s Edge points cannot be used to comp rooms, tickets or amenities at Alberta casinos.

Food and Beverage Discount
What dining discounts do I receive with my Winner’s Edge card?

As a Winner’s Edge member, you’ll receive a 10% discount on select food and beverage items as advertised at the Camrose Resort Casino and Century Mile Racetrack and Casino (excluding alcoholic beverages). Just show your Winner’s Edge card before ordering to confirm which items are eligible for the discount.

Do all my friends and family members get a discount on menu items?

The discount is only available to Winner’s Edge members. So, encourage your friends and family members to enroll today. All it takes is a quick visit to Guest Services and within minutes everyone in your party can enjoy the perks of being a Winner’s Edge member, including the 10% food and beverage discount on select menu items!

Contests
How can I enter Winner’s Edge contests?

There are multiple ways to enter a Winner’s Edge contest each month:

  • Earn 1 free ballot every day that you card-in at a slot machine or electronic table game
  • Earn 1 ballot for every $50 wagered in a slot machine or electronic table game
  • Earn 2x ballots every Tuesday
  • Earn 10x ballots every Monday
  • Use your points to purchase extra contest ballots at a Winner’s Edge kiosk – coming soon

For full contest details please view the contest rules and regulations. Watch out for your monthly mailers or visit us online to learn more about upcoming monthly contests.

Where can I find the latest information about Winner’s Edge contests?

Please visit WinnersEdge.ca/Contests to learn more about this month’s contests, upcoming contests, and the winners from our recent contests.

Privacy
What does Winner’s Edge have in place to ensure my personal information is confidential and secure?

At AGLC, we know your privacy matters to you; earning and maintaining your trust matters to us. Protecting our members’ personal data is our highest priority. Our system deploys the latest security measures to keep our member information safe and private, including encryption, file integrity monitoring and auditing.  

Do you share my information with third parties?

Your privacy is important to us. AGLC does not give, disclose or sell your personal information to any third parties outside of program partners (including casino operators) for reasons not associated with delivering program services. We only share members’ personal information with third parties in limited circumstances, in accordance with our Program Terms to help communicate program updates and special offers with you. For more information view our Privacy Statement on WinnersEdge.ca/privacy.

How does the AGLC use my personal information (data)?

At AGLC, we respect our member’s privacy and value your trust. AGLC will reward members based on their engagement in the Winner’s Edge program with relevant offers to enrich your gaming experience. These offers will be sent to you via direct mail or email using the information provided in your account.

How to use your new Winner’s Edge card.

Remember to bring your card to the casino each time you play – it’s your VIP pass to the Winner’s Edge experience.

AGLC Winners Edge

It’s as easy as 1, 2, 3:

1. Insert your card into a slot machine or electronic table game
2. The front of the card needs to face up with the magnetic strip pointing to the right
3. Leave the card in the machine for the duration of your session

 

P.S. Don’t forget to take your card with you when you finish playing

 

AGLC Winners Edge

WE'RE HERE TO HELP

Check out our FAQs and tips. If you still have questions, please contact us. We’re happy to help!

WINNER'S EDGE CALL CENTRE

1-833-WIN-EDGE
( 1-833-946-3343 )

Open 8:00 a.m. to 3:30 a.m. daily.
Closed Christmas Day.

WinnersEdge@aglc.ca

AHS ADDICTION HELPLINE

1-866-332-2322

Open 24/7

AGLC Learn

Together we all play a part. Revenue from gaming is used to support and strengthen Alberta communities.