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WINNER’S EDGE FAQs
Q: Where can I find out what casinos in Alberta are open?
A: Please visit us online at aglc.ca/gaming/gaming-QA for all casino related information.
Q: What will happen to my base points and bonus points that I earned prior to casinos closing?
A: To ensure you can continue to redeem points for free play and contest ballots, all points were put on pause during the casinos’ closure. Now that casinos have reopened, your points will be available for use and their expiration will be extended for an additional 30 days from the reopening date.
Q: When can I look forward to member contests running again?
A: Member contests will be available in the near future. Visit WinnersEdge.ca/Contests to stay tuned.
Q: I had a birthday during the casino closures. Do I still get my Birthday Bonus?
A: Absolutely! And Happy Belated Birthday! You can receive your birthday bonus by contacting the Winner's Edge Call Centre at 1-833-WIN-EDGE (1-833-946-3343). They will award 10,000 bonus points to your account.
Q: Now that the casinos are open, will I receive my birthday bonus if I have a birthday this month?
A: Yes! Now that Alberta casinos are reopened, during your birthday month you will receive up to 20,000 bonus points on your next visit to an Alberta casino simply by inserting your card into a slot machine or electronic table game.
Q: Will I receive promotional mail now that the casinos are reopened?
A: Yes, you will receive one email communication in July from Winner's Edge which will include the offers for July and August. If you haven't signed up for email communications, it only takes a minute and ensures you don't miss out. Visit WinnersEdge.ca/Preferences to learn more.
SUPPORTING ALBERTA COMMUNITIES FAQs
Q: How is the revenue earned from gaming used in Alberta?
A: Proceeds from provincial gaming activities in Alberta go directly back into the Government of Alberta’s General Revenue Fund where it is used to support programs and services Albertans rely on every day. Visit our Better Futures page to learn more about who benefits from gaming proceeds in Alberta.
We’re here to help!
If you have any questions about Winner’s Edge, please email us or contact the Winner’s Edge Call Centre at
1-833-WIN-EDGE (1-833-946-3343).
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