FAQs About Casino Closures During COVID-19
Winner's Edge is taking the COVID-19 coronavirus matter seriously. Due to safety concerns regarding COVID-19 all Alberta casinos will be closed until further notice.
This is an evolving situation, that we will continue to monitor closely. Please check this page for any updates to the Winner's Edge program pertaining to COVID-19.
For more information regarding Winner’s Edge at this time, refer to the FAQs below. For more information about COVID-19, please visit Alberta.ca/COVID19.
Where can I find the latest updates on casino closures?
Please visit aglc.ca for more information as it becomes available.
What will happen to my bonus points and base points?
To ensure that members do not lose their points that were to expire during closures, we have paused all point expirations until casinos are reopened. Details will be provided at WinnersEdge.ca as they are available.
What will happen to member contests?
The March contest will continue as planned, with the draw taking place on April 1, 2020 at 9 a.m. The winner will be contacted directly by phone or email. Member contests will resume once all Alberta casinos are reopened. The latest information regarding contests can be found at WinnersEdge.ca/Contests.
Can I still buy ballots online even though the casinos are closed?
Yes. Ballots can be purchased for the March contest using member’s points. All future contests, including the purchasing of ballots, will be put on hold until all Alberta casinos reopen.
What will happen to my Birthday Bonus if my birthday is during the casino closure?
Once the Alberta casinos are reopened, you will receive 10,000 bonus points on your next visit to an Alberta casino simply by inserting your card into a slot machine or electronic table game.
Will I still receive promotional mail during the casino closure?
Please note, you will not continue to receive promotional mail and email communications from Winner’s Edge during the casino closures. Mail and email communications will reconvene when the casinos reopen. For the most up-to-date information, please visit WinnersEdge.ca.